Products - Cancellation Funnel

This article will explain the Cancellation Funnel feature. If one of your products has a subscription price, you can set a Cancellation Funnel from the product settings. The Cancellation Funnel lets you link a funnel or landing page to send subscribers through the funnel steps when they try canceling a subscription from the “Customer Center”.

The Cancellation Funnel feature will only be available for Subscription Products.

Table of Contents

• Requirements
• How to Access Cancellation Funnel
• How to Add a Cancellation Funnel
• How to Remove a Cancellation Funnel
• Additional Information

Requirements

• An active ClickFunnels 2.0 account
• A subscription product
• A redirect page URL

How to Access Cancellation Funnel

1. Click on Products from the ClickFunnels’ main menu to the left of your page.
   

2. Click on All Products.
3. To your right, you will see the Product list from this Workspace. Select the desired product.
4. This action will take you to the Product’s Edit (settings) page. Scroll down to the Cancellation Funnel section.

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How to Add a Cancellation Funnel

You need to create a funnel step or a landing page to generate a Cancellation Funnel URL.

To configure a “Cancellation Funnel,” you’ll need a designated page where subscribers will arrive when attempting to cancel their ongoing subscription. This page can be created in various locations, including the Landing Pages app, a Site, or within a funnel.

This article will focus on the scenario where the cancellation page is within a funnel. Refer to this article for detailed instructions on creating pages within a funnel.

1. Copy the Cancellation Page URL.
   

2. Paste it in the desired funnel page’s button go-to action. Follow this article to learn how to set button actions.
   

3. Once you are done adding your Cancellation Page URL to your button, click on Save.
4. Click on the return arrow at the top-left corner of the Page Editor.

5. This previous action should’ve taken you to the Funnel main page. Click on the Funnel URL at the top of the page to copy it.
   

6. Go back to your Product’s Edit (settings) page and go to the Cancellation Funnel section.
7. Paste the Funnel URL on the Cancellation Funnel URL input field.
8. Click the Update Product button at the bottom of the page to save the changes.

We recommend you test the appropriate function of the Cancellation Funnel before going live with it.

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How to Remove a Cancellation Funnel

1. Go to your Product’s Edit (settings) page.
   

2. Scroll to the Cancellation Funnel section.
3. Remove the URL from the Cancellation Funnel URL input field.
4. Scroll to the bottom of the page and click on Update Product.

While removing the cancellation funnel, the cancellation funnel URL input field should be left empty to avoid unexpected errors.

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Additional Information

• Editor : How to Access the Funnel or Page Editor
• Element Settings: Button Action
• Products - Product Settings

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