MessageHub: Keyboard Shortcuts

MessageHub has several keyboard shortcuts that help you navigate the different dashboards and make some actions more efficient with the help of the keyboard. Using these shortcuts helps you optimize time to resolve conversations and other actions.

Requirements

• MessageHub

IMPORTANT

Before you get started with MessageHub, you’ll need to:

• Configure your Marketing Settings

• Buy or Configure a Custom Domain

• Add an Email Address on a Custom Domain and Set up DKIM

Keyboard Shortcuts

1. From the bottom left corner, open your Chat Profile Settings menu and click on Keyboard Shortcuts.
   

2. The available shortcuts will be displayed on a new tab:
   

3. Here’s a list of the most used shortcuts.

   On Mac	On Windows	Description
   ⌥ + J / ⌥ + K	Alt + J / Alt + K	Open conversation or Toggle (up and down) conversation from the list.
   ⌘ + ⌥ + E	Win + Alt + E	Resolves the current conversation and opens the next conversation.
   Up / Down	Up / Down	Helps to navigate dropdown items up and down.
   Option + E	Alt + E	Resolves the current open conversation.
   Option + C	Alt + C	Toggle to the Conversation dashboard page.
   Option + V	Alt + V	Toggle to the Contacts dashboard page.
   Option + R	Alt + R	Toggle to the Reports dashboard page.
   Option + S	Alt + S	Toggle to the Settings dashboard page.
   Option + A	Alt + A	Add an attachment to the editor.
   Option + O	Alt + O	Toggle (open and close) conversation sidebar.
   Option + N	Alt + N	Move to the next tab in the conversation list.
   Option + B	Alt + B	Switch to the next conversation status.
   Option + P	Alt + P	Switch to Private Note in the editor.
   Option + L	Alt + L	Switch to Reply editor.
   Option + W	Alt + W	Toggle Rich Content editor.
   Option + M	Alt + M	Toggle (open and close) snooze dropdown.