×

MessageHub: Chat Applications: Dyte

Created by Education Team, Modified on Fri, 17 Nov 2023 at 09:06 AM by Education Team

This article will review the Dyte Chat Application. Dyte is an audio and video tool that will help you improve your support by offering video or voice calls to your customers.

Requirements:

Important Note: Before you get started with MessageHub, you'll need to:

  • Configure your Marketing Settings
  • Buy or Configure a Custom Domain
  • Add an Email Address on a Custom Domain and Set up DKIM

TABLE OF CONTENTS


Get your Dyte Information:

  1. Inside your Dyte Account. Click on API Keys.



  2. Locate your Organization ID and API Key since they will be used in the following steps.
     

Important Note: If you have questions regarding these steps, please contact Dyte Support.

Back to Top


Integrate Dyte and MessageHub:

  1. From MessageHub, click on Chat Settings, then Chat Applications.
  2. Click on Configure.
  3. Click on Add New Hook.
  4. Click on Connect.
  5. Complete the following using the information generated in Dyte.
  6. After clicking on Create, your Dyte integration will be completed.

Back to Top


How to Use Video and Audio in your Conversations:

  1. Now, a camera icon will be shown in your conversations. Click on it to send an invite to your customer.
  2. Once your customer clicks the button to join the conversation, the video call will start.
  3. Inside the video call room, you will find several options to improve your conversation experience.

Back to Top


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article