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MessageHub: Canned Responses

Modified on Fri, 17 Nov 2023 at 12:16 PM

This article will review the Canned Responses area inside of the Chat Settings.

You can use canned responses to save replies to frequently asked questions, which will help reduce an agent's response time and productivity. 

Requirements:

  • An active ClickFunnels 2.0 account
  • CF Chat

TABLE OF CONTENTS


Add Canned Responses:

  1. Click on Add Canned Response.
  2. Complete this information:
    1. Add a short code to identify the canned answer.
    2. Add the content of the canned answer.
    3. Click on Submit.

For this example, every time you type /not, it will be replaced with “The test feature you are asking about is currently unavailable.”

 

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