How to Create and Use Canned Responses in MessageHub

Canned Responses in MessageHub make it easier to reply to common customer queries quickly and consistently. Instead of typing out the same messages repeatedly, you can create templates for responses you use often, like greetings, FAQs, or follow-ups.

Using Canned Responses saves time, keeps your communication professional, and helps you focus on solving customer issues more efficiently. This guide will walk you through how to create, manage, and use Canned Responses in MessageHub.

Requirements:

• An active ClickFunnels account

• The MessageHub App.

What Are Canned Responses?

Canned Responses are pre-written message templates that allow you to respond to customers quickly and consistently. Instead of typing out commonly used responses every time, you can save them as templates and use them with just a few clicks or a simple command.

For example, you can create templates for:

• Greeting customers when a conversation starts.

• Answering frequently asked questions about your product or service.

• Sending follow-ups or closing messages after resolving issues.

Canned Responses are a great way to save time, maintain consistency, and improve the efficiency of your customer support team. Whether you’re replying to inquiries or sharing details like a return policy or contact information, these templates help your team stay focused on resolving more complex issues by reducing the time spent on repetitive replies.

Creating Canned Responses

1. Navigate to the MessageHub app in the left-side menu in your ClickFunnels Workspace.

2. Click the Settings ⚙ icon in the sidebar, then go to Canned Responses under the settings menu.

3. Click the Add canned response button at the top-right corner of the page.

4. In the Add Canned Response modal:

   • Enter a unique Short code that you can use to access this canned response during conversations.

   • Write the message content you want to save as the template in the Message field.

5. Click Submit to save your canned response.

Using Canned Responses in a Message

You can quickly insert a canned response into your conversation by following these steps:

1. Open the conversation where you want to use a canned response.

2. In the reply box, type the / character. This will display a dropdown list of all the available canned responses.

3. Scroll through the list or type the short code of the canned response to find the one you want to use.

4. Select the desired canned response from the list. The reply box will be automatically populated with the saved message.

5. Edit the message, if needed, to customize it for the specific conversation.

6. Click Send to deliver your response.

Managing Canned Responses

You can easily manage your existing canned responses to ensure they remain relevant and effective. Here’s how you can edit or delete a canned response:

Editing a Canned Response

1. Go to the Settings panel and select Canned Responses from the menu.

2. Locate the canned response you want to edit from the list.

3. Click the Edit icon (pencil) in the Actions column.

4. In the modal that appears, modify the Short Code or Message as needed.

5. Press Submit to save your changes.

Deleting a Canned Response

1. Navigate to the Settings panel and choose Canned Responses.

2. Find the canned response you wish to delete.

3. Click the Delete icon (red trash can) in the Actions column.

4. Confirm the deletion when prompted.