ClickFunnels helps businesses create sales funnels that guide visitors toward becoming customers. This article answers the most common questions users have as they build, launch, and manage their funnels. It’s a good place to start if you’re new or just need quick answers. We’ll go over key features, setup steps, and common issues.
FAQ
What is ClickFunnels?
ClickFunnels is a web-based application that operates as a Software as a Service (SaaS) platform. It provides powerful tools to help businesses create high-converting sales funnels, websites, landing pages, and more. Designed to streamline online business operations, ClickFunnels integrates sales, marketing, and customer engagement tools into a single, easy-to-use platform.
What is a funnel and how does it work?
A funnel is a series of connected pages that guide visitors toward a specific goal, usually making a purchase, signing up for a service, or submitting information. Unlike a traditional website, a funnel focuses on a single action and removes distractions that could lead users away from that goal.
In ClickFunnels, funnels are used to capture leads, sell products, offer upsells, and follow up with customers. Each step in the funnel is designed to move the visitor forward, whether it's entering their email, selecting a product, or completing a checkout form.
For more details on how funnels are built and used, refer to the Getting Started with Funnels article.
How do I sign up for ClickFunnels?
To sign up for ClickFunnels, visit clickfunnels.com and follow the prompts to start your free trial. You'll be guided through creating an account and selecting a plan. After setup, you'll have access to build and launch your first funnel.
Is there a free trial?
Yes. ClickFunnels includes a 14-day free trial with all plans. During the trial, you get full access to the platform so you can explore features and start building funnels before your subscription begins.
To start your trial, go to the ClickFunnels Pricing page.
What pricing plans does ClickFunnels offer?
ClickFunnels offers four pricing tiers: Launch, Scale, Optimize, and Dominate. Each plan includes a different level of access to funnels, team members, contacts, and features like courses, emails, onboarding calls, and support. You can choose to pay monthly or annually, with discounts available for annual billing.
For a detailed breakdown of each plan, visit the ClickFunnels Pricing article.
Can I use a custom domain with ClickFunnels?
Yes. You can connect a domain you already own or purchase a new one through ClickFunnels. Once connected, your domain can be used for funnels, pages, and courses.
ClickFunnels provides hosting and automatically includes SSL for connected domains. There’s no need for separate hosting or manual certificate setup.
To get started, refer to Connecting a Domain.
How do I accept payments in ClickFunnels?
To accept payments, you’ll need to connect a supported payment gateway like Stripe or Payments AI to your ClickFunnels account. Once connected, you can start collecting payments through products added to your funnels or store.
For setup steps and supported platforms, see Setting Up Payments in ClickFunnels.
Can I sell digital or physical products with ClickFunnels?
Yes. ClickFunnels supports both digital and physical products. When creating a product, you can choose the product type based on what you’re offering such as downloads, courses, or shipped items.
You can set pricing, subscription options, and assign the product to funnels or store pages. For full setup instructions, refer to the Create and Manage Products article.
Can I sell through a store with ClickFunnels?
Yes. ClickFunnels includes a store feature that lets you list and sell multiple products in one place. You can customize your store’s layout, manage product visibility, set up add-to-cart functionality, and apply design settings that match your brand.
To learn more, refer to the Getting Started with Store article.
Can I automate actions in ClickFunnels?
Yes. ClickFunnels includes a feature called Workflows that lets you automate actions like sending emails, tagging contacts, granting course access, or assigning team tasks. Workflows can be triggered by funnel activity, product purchases, or form submissions.
You can create multi-step workflows using a drag-and-drop builder, then apply conditions and timing to control how and when each action runs.
For setup steps and examples, refer to the Getting Started with Workflows article.
Can I build a course with ClickFunnels?
Yes. You can create courses in ClickFunnels to deliver gated content to enrolled users. Courses allow you to organize content into modules and lessons, set access rules, and control when content becomes available.
To learn more about setup, refer to the Getting Started with Courses article.
How do I log in to my account?
You can log in to your ClickFunnels account using either a magic link/token code or your email and password. Both methods require an active account.
Option 1: Magic Link or Token Code
Visit the ClickFunnels login page, enter your email, and follow the steps to receive a magic link and token code via email. This method lets you log in without needing to remember a password.
Option 2: Email and Password
Go to the same login page, select "Sign in with password", and enter your account credentials.
If Two-Factor Authentication (2FA) is enabled, you’ll be prompted to enter a 6-digit code from your authentication app.
For full steps and troubleshooting help, see the How to Log In to Your ClickFunnels Account article.
How do I change my password?
To change your ClickFunnels password, go to your dashboard and open the User Settings menu under your workspace name. In the Update your password section, enter your current password along with your new password and confirmation. Then click Update password to save your changes.
If you've forgotten your current password, you can reset it by selecting Sign in with password at myclickfunnels.com, clicking Set a new password, and following the instructions in the reset email.
For full steps, see the How to Update and Reset Account Password article.
Can I pause my ClickFunnels account?
Yes, you can pause your ClickFunnels account using the Pause Plan. This option is ideal if you need a temporary break but plan to return later. While your account is paused, all funnels, pages, and data are saved, but you won’t be able to build or launch anything until you upgrade.
Pausing takes effect at the end of your current billing cycle and costs $17/month. You can still log in and access your account details while on the Pause Plan.
For full instructions, refer to the How to Pause Your Account article.
What integrations are supported?
ClickFunnels supports a wide range of third-party integrations, including email marketing platforms, CRMs, webinar tools, automation apps, and more. You can view the full list inside your account under Workspace Settings > Integrations, or see the supported integrations list.
How can I contact ClickFunnels support?
ClickFunnels offers various support options:
Help Center: Access a vast library of articles and tutorials.
Live Chat: Get immediate help from our support team.
Community Forum: Engage with other ClickFunnels users and experts in our Facebook Community.
Email Support: Send your queries to our support team for detailed assistance.
To view contact options, refer to the Contacting ClickFunnels Customer Support article.