MessageHub: Facebook Messenger Inbox Configuration

  • Updated on Jan 14, 2025
  • Published on Oct 21, 2024
  • 3 minute(s) read

Facebook Messenger is one of the most popular customer communication platforms that offers a direct and convenient way for businesses to engage with their audience. Integrating your Facebook Messenger with MessageHub allows you to manage all your Messenger inquiries in one place, alongside your other communication channels. This setup ensures that no message goes unanswered, helping you deliver timely support and build strong customer relationships.

In this article, we’ll walk you through the process of connecting your Facebook Messenger account to MessageHub so you can streamline your communication efforts.

Requirements

  • An active ClickFunnels account

  • The MessageHub App

  • Admin access to your Facebook Page

Adding  Facebook Messenger Inbox

  1. Open the MessageHub app from the left-side menu in your ClickFunnels Workspace.

  2. Navigate to Settings ⚙ > Chat Inboxes and click the Add Inbox button in the top-right corner.

  3. From the list of available inbox types, select Messanger.

  4. Log in to your Facebook account, select the Facebook Page you want to connect, and click Next.

  5. Review and confirm the permissions granted to MessageHub, ensuring options like managing Pages and messaging are enabled. Click Done.

  6. Return to MessageHub and select your Facebook Page from the dropdown menu.

  7. Enter an Inbox Name and click Create Inbox.

  8. Assign agents to the Facebook Messenger inbox by selecting them from the dropdown menu and clicking Add Agents.

Your Facebook Messenger inbox is now active and ready to handle messages.

Configuring the Facebook Messenger Inbox

After adding your Facebook Messenger Inbox in MessageHub, you can configure its settings to manage communication efficiently and align with your team’s workflow. Follow these steps to access and customize the settings:

  1. In MessageHub, go to Settings > Chat Inboxes.

  2. Click the Settings ⚙️ icon next to your Facebook Messenger Inbox.

  3. In the inbox settings, use the tabs at the top of the page to configure different aspects of the inbox:

Settings

Customize the basic information and functionality of your Facebook Messenger Inbox:

  • Channel Avatar: Upload an image or logo to represent your inbox. This avatar will appear in conversations, adding a professional and branded look.

  • Inbox Name: Enter or update the name for the inbox to help you identify it within MessageHub.

  • Enable Channel Greeting: Use the dropdown menu to enable or disable automatic greeting messages that are sent to customers when a new conversation begins.

  • Enable CSAT: Toggle this option to enable or disable Customer Satisfaction (CSAT) surveys after conversations are marked as resolved.

  • Reauthorize: If your Facebook connection has expired, click the Continue with Facebook button to reconnect your Facebook page and restore the service.

Click Update to save any changes you make in this tab.

Collaborators

The Collaborators tab allows you to manage agents and configure conversation assignment for this inbox.

  • Use the dropdown menu to add agents who will have access to the inbox. Once an agent is added, their name will appear in the list.

  • To remove an agent, click the "x" icon next to their name and select Update to save your changes.

  • Toggle Enable Auto Assignment to allow conversations to be automatically assigned to the added agents.

  • Set an Auto Assignment Limit to define the maximum number of conversations that can be assigned to an agent at one time.

Click Update after making any changes to apply the settings.

Business Hours

The Business Hours tab allows you to set the team availability of your Facebook inbox.

  • Enable or disable business availability for the inbox by checking the Enable business availability for this inbox box.

  • Add an Unavailable Message for Visitors to display outside of business hours. Use the text editor to customize the message as needed.

  • Select the appropriate Timezone for your business from the dropdown menu.

  • Configure Weekly Hours by checking the days you are available and setting the specific hours. For all-day availability, check the All-Day box next to the relevant day.

  • Leave any unavailable days unchecked to mark them as Unavailable.

Click Update business hours settings after making any changes.

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