Requesting a Refund

At ClickFunnels, we strive to ensure your satisfaction with our services. If you find that our product does not meet your needs or expectations, you can reach out to us within 30 days of your purchase.

Refund Requests

Refunds are subject to the Terms of Service applicable to the product or service you have purchased.

Steps to Request a Refund

1. Prepare Your Information
   Prior to reaching out, ensure you are contacting us from the email address associated with your account (or purchase). If you're contacting our team from a separate email address not associated with your account or purchase, please include a screenshot of your invoice, receipt, or the following verification details:

   • Full Name (connected to purchase)
   • Email address (connected to purchase)
   • Last 4 digits of CC (connected to purchase)
   • Expiration Date of CC (connected to purchase)

2. Submit Your Request
   To request a refund, please follow these steps:

   • Email Us: Send an email detailing your request to support@clickfunnels.com with the subject line "Refund Request".
   • Include Necessary Product Information: In the body of the email, include your full name, email address used for the purchase, verification info, product purchased, amount charged, and a brief explanation of why you are requesting a refund.

3. Wait for Confirmation
   Once your request is submitted, our support team will review your information and respond as soon as possible. If your request meets the eligibility criteria, we will process the refund and notify you via email.

Important Considerations

• Processing Time: After your refund has been approved, our team will process it immediately. Refunds traditionally require 3-10 days to be processed into your account: the ultimate time between release and reacquisition is determined by the financial institution with which your card is associated.
• Ineligible Requests:  Refund requests made outside the applicable Terms of Service for the purchased product or service will not be eligible for a refund. For more information, please review our Terms of Service. If you have unique or exceptional circumstances, you may submit them to support@clickfunnels.com for further consideration.

Common Questions

Q: Can I request a refund after 30 days?
A: We recognize that extenuating circumstances can occur, so we invite you to contact us at support@clickfunnels.com. We’re available to help and review your specific situation. 

Q: How long does it take to process a refund?
A: Once approved, refunds are processed within 10 business days.

Q: What if I have more questions about the refund policy?
A: For more details, please review our Terms of Service or contact our support team at support@clickfunnels.com.