Customer Center: Canceling Your Product Subscription Through Self-Service

This article explains how to cancel a product subscription using the self-service option. Self-service is the fastest and easiest way to cancel a product subscription. There might be instances where the seller is unavailable to cancel a product subscription, which is when this feature becomes useful.

Requirements:

• Access to the seller’s customer center
• A purchased subscription product

Important Note: Please contact the subscription product's seller to get their customer center's URL.

Table of Contents:

• Self-Service Access
• Related Articles

Self-Service Access:

1. Log in to the customer center using the magic link option or by entering your username (email address) and password.
   
   

   

   
   
   
2. Click Subscriptions at the left-hand main menu.
   
   

   
   
   

Important Note: The Subscriptions menu is only available if the seller has enabled it.

3. Click the cancel icon next to the edit (gear) icon.
   
   

   

   
   
   
4. Select a Reason for cancelation using the dropdown menu and, optionally, provide a Cancelation description. Then click the submit button.
   
   

   

   
   
   
5. From the subscription menu, you can verify that the Status is Canceled.
   
   

   

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Related Articles:

• Customer Center: Changing Subscription Payment Methods Through Self Service

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