Email Domains - How to Verify Email DNS Records

To send marketing and transactional emails using your custom domain, you need to verify your email domain or sub-domain in ClickFunnels. ClickFunnels provides the necessary DNS records to set up your domain for email sending, ensuring proper authentication and deliverability. In this article, you’ll learn how to verify your email domain by adding and checking the required DNS records.

Requirements

• An active ClickFunnels account

• A domain connected to the workspace

• Access to Email Settings (available only to users with the Funnel Builder, Marketing, or Administrator roles)

What is an Email Domain

The email domain refers to the custom domain you add to your ClickFunnels account to send marketing and transactional emails. Once a domain or subdomain is connected to your workspace, ClickFunnels provides specific DNS records required to enable email sending from that domain.

When setting up a domain, ClickFunnels automatically generates two sets of DNS records:

1. Domain Integration DNS Records: These records allow you to connect the domain to ClickFunnels.

2. Email DNS Records: These records enable you to send custom emails from ClickFunnels using your domain. The required DNS records include DKIM, SPF, DMARC, and CNAME.

Clarification with Example:

Even if you connect a subdomain (e.g., info.yourdomain.com), the root domain is still considered the email domain (in this case, yourdomain.com). ClickFunnels will provide the necessary email DNS records for the root domain, allowing you to create associated email addresses, even though you’re using a subdomain.

For instance, if you connect info.yourdomain.com to ClickFunnels, you can still create an email address such as contact@yourdomain.com by adding the email DNS records to your root domain’s DNS settings.

How to Verify Email Domain DNS Records

When you connect a domain or subdomain in ClickFunnels, you are prompted to add specific email DNS records to ensure proper email delivery. If you did not add these records during the initial setup, you can follow the steps below to verify the DNS records for your email domain.

1. Navigate to Workspace Settings on the left side of the navigation.

2. Select Email Settings.

3. Under Email Settings, click on the Email Domains menu.

4. Click the Wrench 🔧 icon next to the domain with unverified DNS records.

   

5. Follow the on-screen instructions to allow access to your domain’s DNS records and have them configured automatically.

6. Alternatively, if the automated process is unsuccessful or you do not want to use the automatic method, then manually add the DNS records to your domain DNS provider. Click the Gear (⚙️) icon to view the DNS records. ClickFunnels will provide DKIM, SPF, DMARK, and CNAME records for manual addition.

   Important:

   • Depending on your DNS record’s TTL value, changes can take up to 72 hours to take effect.

   • If you already have an existing SPF record in the DNS with the root hostname ”@”, merge it with the ClickFunnels SPF data by adding the include: keyword before every domain. For example: v=spf1 include:mailer.myclickfunnels.com include:example.com -all

7. Finally, click the Verify button.

   

Once the email domain is verified, you can create a custom email address associated with this domain. Learn how to add a custom email address in the article How to Add a Custom Email Address in ClickFunnels.

Note:

ClickFunnels uses a 2048-bit DKIM TXT record, which is longer than what some domain registrars can support. If your DNS provider doesn’t support TXT records over 255 characters, consider switching DNS to another provider, such as Cloudflare. For more information, see Cloudflare’s documentation.

Important:

To receive replies to emails sent from a custom address in ClickFunnels, an email inbox must be created. An email inbox stores incoming messages and is not included by default with most custom domains. You can create one using services like Google Workspace, Zoho Mail, or directly within ClickFunnels using the Messagehub app. Without an inbox, replies to your emails won’t be delivered. To learn how to create an email inbox using Messagehub in ClickFunnels, refer to our article MessageHub: Email Inbox Configuration.

SMTP Status

The SMTP Settings column in the Email Domains section shows whether your domain is connected to an external SMTP server for email delivery. When you connect an SMTP provider (such as SendGrid or Mailgun) in ClickFunnels, you must associate an email domain with it. The SMTP status will indicate whether the domain is currently using an SMTP service for sending emails:

• Green or Checkmark: This indicates that the domain is connected to an external SMTP server. All emails from this domain will be delivered via the external SMTP provider, and ClickFunnels’ email server will not be used.

• Empty or Null: This indicates that no SMTP server has been connected for this domain. In this case, ClickFunnels’ email servers will be used to send emails.