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Contacts - Contacts Status Badges

Modified on Tue, 7 May at 12:28 PM

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This article will review the different Status Badges a contact can have. When a contact is added to your Workspace, they will get a Status Badge. These Badges help you identify and understand why your emails can bounce for some contacts.

Table of Contents


Requirements

  • An active ClickFunnels 2.0 account
  • Existing Contacts

Accessing your Contacts

  1. Click Customers from the left-hand main menu.
    Clicking the Customers menu.

  2. Click on Contacts.
    Click Contacts menu

  3. You will see All Contacts displayed. For each contact, you will see the following:
    Contacts Information

    1. Contact’s email address.
    2. Tags added to that contact.
    3. Status. These can be: Subscribed, Unsubscribed, and Undeliverable.
    4. LTV (Life Time Value) Is the revenue generated by this contact.
    5. The date the contact was created or added.
    6. The last date when the contact was updated.

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Subscribed Badge

This green badge shows for the contacts who have a valid email address and have been subscribed to any of your pages.
Subscribed badge

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Unsubscribed Badge

This red badge shows when the contact has clicked the “Unsubscribe from everything” button from your emails.
Unsubscribe badge

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Undeliverable Badge

This red badge will appear when an email bounces trying to reach this contact. This means you won’t be able to send emails to contacts with this badge to protect your sender’s reputation.
Undeliverable Badge

An email can bounce for several reasons. Hovering over the Undeliverable Badge will show the specific reason. The options are:

  • Invalid Mailbox.
  • Recipient is not valid.
  • Mailbox name too short.
  • This domain is not configured to accept mail.
  • Domain name not registered.
  • The email address does not pass syntax validations.

Example:
Undeliverable example

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