This article explains how to cancel a product subscription using the self-service option. Self-service is the fastest and easiest way to cancel a product subscription. There might be instances where the seller is unavailable to cancel a product subscription, which is when this feature becomes useful.
Requirements:
- Access to the seller’s customer center
- A purchased subscription product
Important Note: Please contact the subscription product's seller to get their customer center's URL.
Table of Contents:
Self-Service Access:
- Log in to the customer center using the magic link option or by entering your username (email address) and password.
- Click Subscriptions at the left-hand main menu.
Important Note: The Subscriptions menu is only available if the seller has enabled it.
- Click the cancel icon next to the edit (gear) icon.
- Select a Reason for cancelation using the dropdown menu and, optionally, provide a Cancelation description. Then click the submit button.
- From the subscription menu, you can verify that the Status is Canceled.
Related Articles:
- Customer Center: Changing Subscription Payment Methods Through Self Service
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