MessageHub: Supported Features on Inboxes

This article will review the different features each Inbox supports (Inboxes are also known as channels). Each Inbox can vary in the size of the messages, for example. We will discuss more features in this article.



Inbox

Incoming/Outgoing message

Activity message

Website

Yes

Yes

Facebook Messenger

Yes

Yes

SMS

Yes

Yes

WhatsApp

Yes

Yes

Email

Yes

Yes

Telegram

Yes

Yes

Line

Yes

Yes

API

Yes

Yes


Inbox

Maximum number of characters

Website

10,000

Facebook Messenger

640

SMS

160

WhatsApp

10,000

Email

10,000

Telegram

4,096

Line

2,000

API

10,000


Inbox

Restriction

Website

You can create outbound conversations with verified contacts.

Facebook Messenger

Cannot create outbound conversations. The first message should be from the contact.

SMS

No restriction

WhatsApp

Cannot send messages other than WhatsApp-approved template messages 24 hours after the last incoming message.

Email

No restriction

Telegram

Cannot create outbound conversations. The first message should be from the contact.

Line

Cannot create outbound conversations. The first message should be from the contact.

API

No restriction


Inbox

Restriction

Website

No restriction

Facebook Messenger

Cannot send promotional messages 24 hours after the last incoming message.

SMS

No restriction

WhatsApp

Cannot send messages other than WhatsApp-approved template messages 24 hours after the last incoming message.

Email

No restriction

Telegram

No restriction

Line

No restriction

API

No restriction


Inbox

Channel greeting

Attachments

Auto Assignment

Website

Yes

Yes

Yes

Facebook Messenger

Yes

Yes

Yes

SMS

Yes

No

Yes

WhatsApp

Yes

Yes

Yes

Email

Yes

Yes

Yes

Telegram

Yes

Yes

Yes

Line

Yes

No

Yes

API

Yes

Yes

Yes