---
title: "Saving Conversations as Folders in MessageHub"
slug: "messagehub-folders"
description: "Learn how to organize conversations in MessageHub by creating and managing filters saved as folders. "
updated: 2025-01-21T13:32:46Z
published: 2025-01-21T13:32:46Z
canonical: "support.myclickfunnels.com/messagehub-folders"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.myclickfunnels.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Saving Conversations as Folders in MessageHub

Organizing conversations efficiently is key for providing excellent customer support. In MessageHub, you can use advanced filters to group conversations and save them as folders for quick access. These folders help you organize specific types of conversations, such as unresolved tickets, messages assigned to a team, or conversations with particular labels. With saved filters, you can focus on important tasks and improve efficiency.

This article explains how to create and manage folders to better organize your conversations in MessageHub. ![](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/image(950).png)

---

## Requirements:

- An active ClickFunnels account
- The [MessageHub](/v1/docs/getting-started-with-messagehub) App

---

## **Creating and Saving Filters as Folders**

1. Navigate to the **MessageHub** app in the left-side menu in your ClickFunnels Workspace.
2. The **Conversations** tab opens by default, showing all your messages.
3. Click the **filter** icon at the top of the conversation list panel.
4. Select the **filter type**, such as status, label, or assignee, from the options provided. ![](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/image(952).png)
5. Choose the **operator** (e.g., "equal to," "not equal to") and specify the filter **value**.
6. Click **Apply filters** to view all conversations matching your criteria.
7. Click the **save** icon next to the filter options in the conversation list panel. ![](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/image(953).png)
8. Enter a **Name** for the filter in the pop-up window and click **Save filter**.

Your saved filter will now appear in the **Folders** section of the sidebar for easy access.

---

## Managing Saved Folders in MessageHub

Saved folders in MessageHub help keep conversations organized and easily accessible. You can manage these folders by editing, renaming, or deleting them directly from the Folders section. ![](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/image(954).png)

**To update a folder:**

1. Locate the folder you wish to manage in the **Folders** section of the MessageHub sidebar.
2. Click the **pencil** icon next to the folder's name to open the **Edit Folder** modal.
3. Adjust the folder name, query filters, or both as needed.
4. Once you’ve made the changes, click **Update Folder** to save your edits.

**To delete a folder:**

1. Click the trash bin icon next to the folder's name in the sidebar.
2. Confirm the deletion in the modal by clicking **Yes, Delete**.

## Related

- [Getting Started with MessageHub](/getting-started-with-messagehub.md)
- [Managing Conversations in MessageHub](/managing-conversations-in-messagehub.md)
- [Adding Chat Inboxes in MessageHub](/adding-chat-inboxes-in-messagehub.md)