Core Features

Managing conversations is at the core of great customer support, but it can be challenging when messages are coming from different channels like email, live chat, or social media. MessageHub simplifies this by bringing all your conversations into on...

Labels are a great way to keep your conversations organized in MessageHub. You can use them to categorize messages by urgency, topic, or any custom criteria that fits your workflow. For example, labels like “Urgent” or “Billing” make it easy to sort...

Custom Attributes in MessageHub give you the flexibility to store extra details about your conversations and contacts, helping you create more personalized interactions and simplify your workflows. Think of them as custom fields tailored to your bus...

Canned Responses in MessageHub make it easier to reply to common customer queries quickly and consistently. Instead of typing out the same messages repeatedly, you can create templates for responses you use often, like greetings, FAQs, or follow-ups...

Message signatures in MessageHub allow agents to create a personalized sign-off for their messages. These signatures are automatically added to communications across supported channels, ensuring professionalism and consistency in customer interactio...

Contacts are an essential part of managing customer relationships, and MessageHub makes it easy to stay organized. The Contacts section lets you store customer details, track interactions, and access important information when you need it. With the ...