---
title: "Adding Chat Teams to MessageHub"
slug: "adding-chat-teams-to-messagehub"
updated: 2024-10-21T13:36:20Z
published: 2024-10-21T13:36:20Z
canonical: "support.myclickfunnels.com/adding-chat-teams-to-messagehub"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.myclickfunnels.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding Chat Teams to MessageHub

MessageHub’s Chat Teams allows you to organize your support agents based on their expertise or responsibilities. By creating and managing teams, you can efficiently handle various types of customer inquiries, such as technical issues, billing questions, or product-related concerns. This article guides you through the process of creating Chat Teams in MessageHub and explains how to manage them effectively.

![A screenshot of the chat teams dashboards](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/j40qixv1o8pvnq6wdvx-zb1uz1jm3poulq.png)

---

## Requirements

- An active ClickFunnels account
- The [MessageHub](/v1/docs/adding-apps-to-your-clickfunnels-workspace) App.
- At least one [agent](/v1/docs/adding-agents-to-messagehub) added to your MessageHub

---

## Understanding Chat Teams

Chat Teams in MessageHub are groups of agents organized based on their skills, responsibilities, or the types of inquiries they handle. Benefits of using Chat Teams include:

- Efficient routing of customer inquiries to the right experts
- Improved response times for specialized questions
- Better workload distribution among your support staff
- Enhanced collaboration within specialized groups

Agents can be members of multiple teams, allowing for flexible support structures.

---

## Adding a New Chat Team

1. Navigate to **Settings** ⚙ > **Chat Teams** in your MessageHub dashboard.
2. Click on **Create new team** at the top right of the page.
3. Enter the team details:
  1. **Team Name**: Choose a descriptive name (e.g., “Technical Support” or “Billing Inquiries”).
  2. **Description**: Briefly explain the team’s purpose or responsibilities. ![Create new team dashboard.](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/gnpc1dnp4sdbaknbv-ezyp3br0j9571dyq.png)
4. Check the box next to **Allow auto assign for this team** if you want MessageHub to automatically assign conversations to members of this team. For more information, refer to our [Routing Conversations](/v1/docs/messagehub-routing-conversations) article.
5. Click **Create team** to confirm.
6. You’ll be presented with a list of available agents. Select the **agents** you want to add to the team.
7. Click **Add Agents** to confirm your selection.
8. Review your choices and click **Finish** to complete the process.

---

## Managing Chat Teams

1. Navigate to **Settings** ⚙ > **Chat Teams** in your MessageHub dashboard.
2. Find the team you want to modify and click on the **settings ⚙** icon next to its name. ![Edit team icon](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/hfmzi1kwf1-wpbklxi1egycgw7g09-mo3q.png)
3. You’ll see a multi-step process on the left side of the screen: Team details, Edit Agents, and Finish.
4. In the **Team details** step:
  1. Modify the **Team name** if needed.
  2. Update the **Team Description**.
  3. Check or uncheck **Allow auto assign for this team** option.
  4. Click **Update team** to save these changes.
5. This will take you to the **Edit Agents** step:
  1. You’ll see a list of all available agents.
  2. Check or uncheck the boxes next to agent names to include or exclude them from the team.
  3. Click **Update agents in team** to save your changes.
6. Click **Finish** to complete the process

---

## Deleting a Chat Team

1. Navigate to **Settings ⚙** > **Chat Teams** and locate the team you want to delete.
2. Click on the **delete** icon to the right of the team name. ![Delete chat teams icon](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/amw235wiss1asmuqilx88nl0-eid42xaeq.png)
3. In the confirmation dialog, type the **team name** to confirm.
4. Click **Delete [team name]** to permanently remove the team.

> [!CAUTION]
> WARNING
> 
> Deleting the team will remove the team assignment from the conversations assigned to this team.

## Related

- [Getting Started with MessageHub](/getting-started-with-messagehub.md)
- [Adding Agents to MessageHub](/adding-agents-to-messagehub.md)
- [Adding Chat Inboxes in MessageHub](/adding-chat-inboxes-in-messagehub.md)
- [How to Create and Manage Website Live Chats in MessageHub](/how-to-create-and-manage-website-live-chats-in-messagehub.md)