---
title: "Adding Chat Inboxes in MessageHub"
slug: "adding-chat-inboxes-in-messagehub-1"
description: "Learn how to add, configure, and manage chat inboxes in MessageHub. Follow step-by-step instructions to integrate communication channels and optimize customer interactions."
tags: ["MessageHub", "chat inboxes"]
updated: 2025-01-09T19:02:50Z
published: 2025-01-09T19:02:50Z
canonical: "support.myclickfunnels.com/adding-chat-inboxes-in-messagehub-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.myclickfunnels.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding Chat Inboxes in MessageHub

Inboxes in MessageHub allow you to manage conversations from different communication channels such as email, social media, live chat, and messaging apps, all in one place. They ensure that customer messages are centralized, making it easier for your team to respond and stay organized.

You can set up multiple inboxes to handle different communication channels based on your business needs. This article will explain how to create and configure inboxes step by step so you can start managing customer interactions efficiently.

![](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/901a143d-13b4-4df6-9103-ae8c0ec472c4.png)

---

## Requirements

- An active ClickFunnels account
- The [MessageHub](/v1/docs/adding-apps-to-your-clickfunnels-workspace) App
- Optional: A third-party app for specific inbox integrations

---

## **How to Add a Chat Inbox**

To create a new inbox in MessageHub, follow these steps:

1. Navigate to the **MessageHub** app in the left-side menu of your ClickFunnels Workspace.
2. Choose one of the following options to start adding an inbox:
  - **From the Settings Menu**: Go to **Settings ⚙ > Chat Inboxes** and click the **Add Inbox** button in the top-right corner. ![](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/image(866).png)
  - **From the Conversations tab**: Locate the **+ New Inbox** option below your list of existing chat inboxes and click to begin. ![](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/image(867).png)

Once you’ve accessed the **Add Inbox** screen, follow these steps to complete the setup:

1. Select the communication channel you want to integrate.
2. Enter the required details, such as account credentials or other setup information specific to the channel.
3. Add agents to ensure incoming conversations are properly handled.

Your inbox will be ready to use as soon as the setup is complete.

---

## **Learn More About Inbox Setup**

If you want to add a specific type of inbox, refer to the guides below for detailed instructions tailored to each channel:

1. [Website Live Chat](/v1/docs/messagehub-website-chat-inbox-configuration)
2. [Facebook Messenger](/v1/docs/messagehub-facebook-messenger-chat-inbox-configuration)
3. [WhatsApp](/v1/docs/messagehub-whatsapp-chat-inbox-configuration)
4. [SMS](/v1/docs/messagehub-sms-chat-inbox-configuration)
5. [Email](/v1/docs/messagehub-email-chat-inbox-configuration-email-forwarding)
6. [API](/v1/docs/messagehub-api-chat-inbox-configuration)
7. [Telegram](/v1/docs/messagehub-telegram-chat-inbox-configuration)
8. [Line](/v1/docs/messagehub-line-chat-inbox-configuration)

---

## **Managing Chat Inboxes**

Once your inboxes are set up, you can manage them directly from the **Chat** **Inboxes** setting in MessageHub. Here’s how: ![](https://cdn.document360.io/e3762771-4bea-47c2-a830-5473d543417a/Images/Documentation/image(868).png)

#### **Editing an Inbox**

1. In MessageHub, go to **Settings ⚙ > Chat Inboxes** to see a list of your configured inboxes.
2. Click the **gear ⚙ icon** next to the inbox you want to edit.
3. Update the inbox details as needed, such as assigning it to a different team or adjusting its settings.

#### **Deleting an Inbox**

If you no longer need an inbox, you can delete it:

1. Navigate to the **Chat** **Inboxes** section under **Settings ⚙**.
2. Click the **delete icon** next to the inbox you want to remove.
3. A confirmation dialog will appear.
  - Type the name of the inbox to confirm the deletion.
  - Click **Yes, Delete [Inbox Name]** to proceed or **No, Keep [Inbox Name]** to cancel.

## Related

- [Getting Started with MessageHub](/getting-started-with-messagehub.md)
- [MessageHub: Website Chat Inbox Configuration](/messagehub-website-chat-inbox-configuration.md)
- [How to Create and Manage Website Live Chats in MessageHub](/how-to-create-and-manage-website-live-chats-in-messagehub.md)
- [Managing Conversations in MessageHub](/managing-conversations-in-messagehub.md)